Payment, Cancellation, and Refund Policy

LAST UPDATED: January 13, 2021


Cyber Security Training and Consulting LLC accepts registrations on a first-come, first-served basis, determined by the postmark date Cyber Security Training and Consulting LLC receives payment in full for training fees (check or credit card authorization form).

All training courses developed and/or delivered must be paid in full prior to delivery and/or, in the case of custom-developed course, transitioned to customer.

Student ("Student") registrations are defined as individuals who register for public courses regardless if they are employed by or associated with an Organization.

 

Organization ("Organization") registrations are defined as public and private companies that register one or more students as part of a pre-negotiated, organizationally-invoiced training program.

Organization's that have purchased on-site training are responsible for all venue, travel and expenses incurred by Cyber Security Training and Consulting LLC in relation to the scheduled and delivered training, regardless if the training is canceled or rescheduled. These fees are due and payable immediately upon invoice, regardless if the training is canceled or rescheduled.

Unless otherwise agreed to in writing between Cyber Security Training and Consulting LLC and a Student or Organization, the following payment terms apply:

  • All training must be pre-paid in full upon course registration

  • Attendance is not confirmed until payment in full is received

  • Organizations may apply the following supplemental invoice payment terms:

    • A 50% deposit is due a minimum of 45 business days prior to the first day of class

    • The remaining 50% balance is due a minimum of 30 business days prior to the first day of class

If Student or Organization Cancels Training:

The Student or Organization may cancel/withdraw from a course without cause upon written notice via email to Cyber Security Training and Consulting LLC (info@cybersecuritytrainingco.com) at any time prior to the event based upon the following penalties. Notice must be received prior to 9 a.m. Mountain Standard Time/ GMT-7.

  • 30 or more business days prior to the first day of class: 100% Refund minus US$ 250

  • 10 to 29 business days prior to the first day of class: 50% Refund minus US$ 250

  • Less than 10 business days prior to the first day of class: No Refund

If Cyber Security Training and Consulting LLC Cancels Training:

Cyber Security Training and Consulting LLC reserves the right to cancel training 15 days in advance for any reason. In this case, Cyber Security Training and Consulting LLC's liability shall be limited to full refund of fees paid. Students are encouraged not to confirm any travel plans or incur any expenses related to course attendance prior to confirming course delivery.  Cyber Security Training and Consulting LLC waives any and all liability for any costs incurred by a Student or Organization aside from the approved refund of pre-paid course registration fees.

 

Rescheduling:

Students may request to be rescheduled to attend a future training course instead of receiving a refund. The Student will receive a refundable voucher valid for one (1) year from date of issuance to reschedule. The burden is on the Student to track when the one year period expires; Cyber Security Training and Consulting LLC will not notify the Student of pending voucher expiration.

Student rescheduling requests must be received ten (10) business days or more prior to the training upon written notice via email to Cyber Security Training and Consulting LLC (info@cybersecuritytrainingco.com). Unless there is a documented medical emergency, rescheduling requests made within less than ten (10) business days will not be honored and course registration fees forfeited by the Student; there is no refund.

Organizations may request training be rescheduled instead of receiving a refund. Organization training rescheduling requests must be received ten (10) business days or more prior to the training upon written notice via email to Cyber Security Training and Consulting LLC (info@cybersecuritytrainingco.com). Organizations have up to one (1) year from the originally scheduled training date to receive the purchased training. Cyber Security Training and Consulting LLC will do its best to accommodate the Organization's requested rescheduling, however, is under no obligation to accommodate the requested new training dates requested by the Organization.

* Please Note - fees paid will depend on the location and venue of the training event. Local taxes may be charged in addition, where applicable. Note: Cyber Security Training and Consulting LLC will not accept third party payments or applications for any course applicant unless the third party is a government agency, the applicant's employer, or is otherwise authorized by Cyber Security Training and Consulting LLC prior to the registration being accepted.

USA:

Cyber Security Training and Consulting LLC

112 North Central Avenue

Suite M09

Phoenix, AZ 85004 

Info@CyberSecurityTrainingCo.com

Contact Us

CAGE CODE: 8E2S7
DUNS: 116921448

NEED TO TRAIN MORE THAN 5 EMPLOYEES? CONTACT US FOR OUR HIGHLY DISCOUNTED PER INSTRUCTOR DAY PRICING MODEL.

Proudly Providing Online Security Awareness Training and Instructor-led Cyber Security Training to Clients Globally

Africa | Asia | North America | South America | Central America | Eastern Europe | European Union | Middle East | Caribbean | Oceania

Our instructor-led courses are delivered at our training facilities in Mesa, Arizona. We are proud to serve the Greater Phoenix Metropolitan area including:

Apache Junction, Avondale, Buckeye, Carefree, Casa Grande, Cave Creek, Chandler, Coolidge, El Mirage, Eloy, Florence, Fountain Hills, Gila Benda, Gilbert, Glendale, Goodyear, Guadalupe, Kearny, Litchfield Park, Mammoth, Maricopa, Mesa,  Paradise Valley, Peoria, Phoenix, Queen Creek, Scottsdale, Superior, Surprise, Tempe, Tolleson, Wickenburg, Youngtown

© Cyber Security Training and Consulting LLC | Privacy Policy | Payment, Cancellation, and Refund Policy | Student Complaint & Grievance Policy